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Support Services

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Email and Live Chat / Phone Support

$39.99 Per Month (Content Management not included)

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

Content Mgmt. not included, time and materials rates apply

$49.99 Per Month

  

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

2 hours of work/24 hours per year

$59.99 Per Month

 

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

4 hours of work/48 hours per year

$150 Per Month

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

6 hours of work/72 hours per year

$250 Per Month

 

 

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

8 hours of work/96 hours per year

$350 Per Month

 

 

Monthly Support & Maintenance:

Hosting and Security

24/7 Monitoring

System Maintenance 

Theme Updates

Plugin Updates

Ongoing Backups

10 hours of work/120 hrs per year

Support package depends on the type and size of your site (eg. eCommerce site vs. Professional Site). Time and materials rates range from $150 - $250 per hour. If you do not, select a support package, these rates are used for any requested work or support. If content management hours are exceeded per month, time and materials rates will be used for services.

Please contact us regarding additional services not included in the above packages.

Website Maintenance & Support Packages

  • You’ll have questions monthly or even quarterly after your website launch. It makes it much easier to provide help quickly when we have an established website maintenance package in place.
  • Having dedicated website maintenance ensures a quick turnaround for billing and/or other site related questions.  These conversations happen as part of the website development process.
  • Estimates are provided for existing websites according to site needs and requirements.
  • Monthly packages ranging from $39.99 up to $350 per month are more reasonable rates and are estimated based on total hours required per site maintenance each month including content, product management, and support.
  • This process works well for everyone involved! Please contact us for further information.

Included with Monthly Packages

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Content Management

Contact us and we will help you keep your site up to date with the latest content on a regular basis.

 

Back Ups & Restoration

We avoid data loss by running ongoing site back ups.

Hosting

Hosting, email and SSL certificates are provided to all of our clients.

Performance Monitoring

Monitoring your website is a priority. We make sure it is loading quickly.

Software Updates

We won't let your software run on old versions. It is always updated to the latest versions so your site will run efficiently.

Uptime Monitoring

We’ll monitor your site 24/7 for downtime and server issues.